End-to-End Customer Journey Discovery & Analysis
Our discovery process covers CX consultancy and comprehensive blueprinting of your business with a CX focus. We analyse your customer journey from awareness to advocacy, while mapping the supporting systems and processes that deliver your customer experience.
CX Consultancy
- Stakeholder workshops
- CX Assessment
- Pain point identification
- Opportunities and Quick wins
- Experience optimisation
Blueprinting
- Current state mapping
- Technology systems assessment
- Future state design
- ROI analysis
- Digital Roadmap
Our Discovery Process Delivers:
Analysis and Insights
- End-to-end CX analysis
- Pain point identification
- Opportunity identification
Implementation Planning
- Digital transformation roadmap
- Wider resource requirements
- Technology recommendations
Strategic Value
- ROI Analysis
- CX quick win identification
- Long term CX strategy
Service List:
- Stakeholder engagement
- CX Analysis
- Blueprinting
- ROI Analysis
- Digital Roadmap
- Tranformation planning
Company Profile:
